We are committed to providing you excellent service and helping you find the machine and coffee products that best suits your needs. Included below are our policies which govern shipping damage, exchanges & returns and warranties. If you have any questions on these policies, please don’t hesitate to email us at [email protected].

  • Delivery Policy (Within 5 Days of Delivery)
  • Exchange and Return Policies
  • What is ‘Like New’ Condition?

Delivery Policy (Within 5 Days of Delivery)

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.

  • Damaged Merchandise

Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.

  • Missing Merchandise

Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

  • Defective or Malfunctioning New Merchandise

If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 day return window extended to it, or the remainder of the return window from the original purchase, whichever is longer.

  • Exchange and Return Policy

Purchases are eligible for return within 30 days of the ship date. Shipping and handling fees will not be reimbursed, a restock fee of 25% is applicable for non warranty items.  Contact us for an Return Merchandise Authorization (RMA).  Returned items under go an acceptance and inspection processes prior to refunds being issues.  Items returned damaged due to improper packaging will not be credited or replaced.  We are responsible for return shipment damages.  No C.O.D. freight shipment will be accepted.  Customer is to ship back on a pallet by LTL truck line at their expense.  Tracking numbers and carrier must be submitted to Coffee Machine Plus.

  • How to Request an Exchange or Return

You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.

  1. Contact us via email ([email protected])
  2. Let us know why you’d like to return the machine—we’ll help you determine if there is an exchange that will better suit your needs
  3. We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise


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