Coffee Machine Plus strives to provide excellent customer service and every effort to meet the promises detailed in this policy. Please thoroughly review our terms so you know what to expect regarding receipt of your order with Coffee Machine Plus.
We ship to all 50 United States using UPS. We are able to ship some items to APO/military addresses but weight restrictions may apply and orders must be placed over the phone and not online. We currently do not ship outside of the United States.
Order Cancellation and Changes
Once a tracking code has been generated, we will not cancel or make changes to your order.
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. We ship via UPS as a default. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer’s personal shipping account.
Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.
We will post tracking numbers to your order at the time of shipment or as soon as they are available. Any package over $750 will have a signature requirement, and for security purposes we will not remove that requirement for any reason.
Packages will be delivered to the address confirmed on your order. For security, address changes cannot be made after the order is placed. We are unable to change shipping addresses, redirect, or place a hold on a shipped package.
If you elect to refuse the delivery of the items you ordered from Coffee Machine Plus or return items without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus original shipping charges will be deducted from your refund.
The customer is responsible for all freight charges on commercial machine shipments.
Timing of Your Shipment
You are responsible for choosing the appropriate shipping method in determining the timing of your delivery. To confirm estimated shipping time, enter your ZIP code into the cart before checkout. For guaranteed delivery by a specific date, you may need to choose an expedited shipping method. If you have any questions about the timing of your shipment, please contact us prior to placing your order. Some products are shipped directly from the manufacturer in order to save time and/or distance.
In general, shipping carrier estimates are best effort and not guaranteed. We have provided links to our carriers’ policies below for your convenience:
Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement.